Once a purchase is made, Firesale makes it easy for buyers and sellers to connect — safely and privately. We want your experience to be smooth, respectful, and hassle-free.
Here’s how communication works, and a few tips to keep it positive and productive.
📧 How communication works
After a buyer places an order, Firesale creates a secure, anonymous group email thread connecting the buyer and seller. This allows both parties to:
Ask questions
Coordinate pickup or delivery
Confirm any final details
You can reply to the email just like any regular message — but your personal email address stays hidden unless you choose to share it.
🔐 Privacy is built in
We do not share your email, phone number, or other private info automatically
You’re free to share your contact info with the other party if you both agree
You can keep all communications through Firesale’s system if you prefer privacy
🙌 Be kind, clear, and respectful
Good communication helps things go smoothly. Whether you're buying or selling, please:
Respond in a timely manner
Be polite and patient — we’re all human
Avoid aggressive language or pressure
Respect each other’s time and preferences
🚫 What not to do
Don’t harass, spam, or threaten anyone
Don’t ask for or offer off-platform payments unless agreed upon
Don’t share personal info unless you feel comfortable doing so
If any user violates our community standards or makes you feel uncomfortable, please report the conversation or contact support — we’ll step in to help.
💛 Firesale is built on trust
We’ve designed Firesale to keep communication simple, safe, and anonymous — but still personal enough to get deals done quickly. A little kindness and courtesy go a long way.