Once a purchase is made on Firesale, we connect the buyer and seller via a secure, anonymous group email thread. This makes coordinating pickup or delivery easy — while keeping your personal information private.
Here are some tips to help keep your communication clear, safe, and stress-free.
📧 How Firesale’s anonymous email system works
After a buyer pays the 10% deposit, both buyer and seller are added to a shared email thread
Your real email addresses are hidden — only anonymous Firesale-generated addresses are used
You can reply back and forth just like a normal email
You’re welcome to share personal contact info, but only if you feel comfortable doing so
🛡️ Top safety tips when messaging
✅ DO:
Be respectful, polite, and direct in your messages
Confirm item details, pickup time, and preferred payment method for the remaining 90%
Ask questions if you need clarification — clear communication avoids issues
Keep things on Firesale’s email thread unless you both agree to move off-platform
🚫 DON’T:
Share sensitive personal information like credit card numbers, home address (unless for pickup), or bank info
Use language that is rude, aggressive, or threatening
Send spam, promotions, or off-topic content
Pressure the other party into a deal they’re not comfortable with
💡 If you decide to share your info...
Many users choose to share a phone number for faster texting, or an exact address for pickup. That’s totally fine — just make sure:
Both sides are comfortable with the exchange
You’ve agreed on a clear pickup plan
You’re meeting in a safe, public location whenever possible
🚨 Report anything suspicious
If at any point you feel uncomfortable or something seems off, you can:
Tap “Report Issue” in your Purchase History
Or contact support → and we’ll take it from there
Our Trust & Safety Team is here to help and will step in quickly when needed.
Firesale was designed to make selling and buying safe, simple, and fast — and our anonymous email system is a key part of that. With a little courtesy and care, it’s easy to keep things secure and stress-free for everyone.