At Firesale, we prioritize your satisfaction and safety. That's why every purchase made through our platform is backed by our Free Purchase Protection policy.
What's Covered
If you receive an item that is:
Not as described
Damaged upon arrival
Missing from your order
Not delivered at all
You're eligible to file a claim under our Purchase Protection policy.
How It Works
Inspect Your Item Promptly: Upon receiving your item, please inspect it immediately.
Report Issues Within 2 Days: If there's a problem, contact us within two days of delivery to initiate a claim.
Provide Necessary Information: We'll guide you through submitting the required details and any supporting documentation.
Resolution: Once your claim is reviewed and approved, we'll issue a refund to your original payment method.
What's Not Covered
Items that don't fit or you no longer want
Transactions conducted outside of Firesale's platform
In-person cash transactions
Items prohibited by Firesale's policies
Need Assistance?
If you have any questions or need help with a claim, please reach out to our support team through the app or website. We're here to ensure your Firesale experience is smooth and secure.