If another user reports one of your listings, don’t panic — it doesn’t automatically mean you did something wrong.
At Firesale, we’re committed to keeping the marketplace safe, respectful, and fair. That’s why we have a reporting system in place, and a Trust & Safety team that reviews every report.
🔔 Here’s what happens if your listing is reported:
You’ll receive a notification letting you know which listing was flagged
Our Trust & Safety team is immediately alerted and will begin reviewing the report
If needed, we may temporarily hide the listing while we investigate
We’ll follow up with you directly if more information is needed
🛡️ Why listings get reported:
Common reasons include:
The item appears to violate Firesale’s policies (e.g. prohibited or illegal items)
The video is unclear or misleading
The item is offensive, inappropriate, or potentially stolen
The listing was posted in error or multiple times
✅ If your listing is fine — it stays up
Our team reviews every report manually. If we determine the listing follows our guidelines, we’ll restore or leave it visible and let you know.
❌ If something needs to be changed:
We’ll provide clear guidance on what to update or why a listing may need to be removed. You’re always welcome to relist the item correctly or reach out for clarification.
💬 Have questions or need help?
If you believe a listing was reported unfairly or need support, don’t hesitate to contact us →. We’re here to help resolve things quickly and fairly.