All sales are final on Firesale. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing.
To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos. Sellers are usually more than happy to provide additional information.
Returns are not currently offered for:
Fit Issues
No longer want the item
Delayed delivery
I received an item that was not as described
If you receive an item that is not as described within the listing, were sent the wrong item, or is in some other way not as described, you can report their problem to us within 3 days of delivery through the app or on the web.
My buyer opened a case. What do I do?
When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified by our team, we assist the buyer in returning the item to the seller and offer them a full refund.
Questions about returns, please contact us at: [email protected]